Shipping Policy

Eve Distribution Ltd., with the brand name Dough, Dough, formerly Eve, ("we" and "us") is the operator of (https://www.dough.tech/ and https://www.euro.dough.tech/) ("Website"). By placing an order through this Website you will be agreeing to the shipping terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.   

This shipping policy is solely applied to products in pre-order, Spectrum OLED, specifically as of the time of writing, Dec 13, 2022.   

  1. Shipping Costs 

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. The total amount that appears when you complete the shipping address in your order is the final cost you will be charged (including sales tax for US and NA regions, VAT for Europe regions). Payment for shipping will be collected at the time of purchase.   

Regarding international shipping, please note that there might be an import tax that you must pay for custom clearing purposes. The prices we charge at checkout do not include import tax of goods entering countries except US, CA and Europe.   

  1. Shipping process  

When selecting your product, the estimated shipping date is listed on the product page. Please note that each product or variant might have a different estimated shipping date. Also, several products have estimated shipping dates in several months due to our pre-order and development process.   

We will email you about shipping progress one month before your estimated shipping date and ask for address confirmation. Please confirm your address again if you wish to change your shipping location. Please note that any location changes, especially if the new address is in a new country, might incur extra shipping charges.   

  1. Shipping time frame 

The shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivery date.   

The shipping time frame varies depending on your location:   

  • The United States - The 48 contiguous states: 7 to 10 business days after the item's estimated shipping date.    
  • The United States - Hawaii: 7 to 15 business days after the item's estimated shipping date.   
  • The United States - Alaska: 7 to 15 business days after the item's estimated shipping date.   
  • The United States - Puerto Rico: 7 to 15 business days after the item's estimated shipping date.   
  • Canada: 7 to 15 business days after the item's estimated shipping date.   
  • Europe: 7 to 10 business days after the item's estimated shipping date.   
  • UK: 7 to 10 business days after the item's estimated shipping date   
  • International countries or territories (locations other than countries mentioned above): 10 – 15 business days.  
  1. Change of Delivery Address 

We can change the address for delivery address requests at any time before the order has been dispatched.  

  1. Tracking Notifications 

Upon dispatch, customers will receive a tracking number from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider. We would use different shipping companies depending on the last-mile shipping rate at that specific time.  

  1. Customer service 

For all customer service inquiries, please submit an inquiry to Support at https://euro.dough.tech/pages/support or https://dough.tech/pages/support